FAQ
Shipping & Delivery
How long does order processing take?
All orders are processed within 1 to 2 business days.
How long does delivery take?
Once shipped, delivery typically takes 7 to 10 business days depending on your location.
Will I receive tracking information?
Yes, you will receive a tracking number by email once your order has been shipped.
Product Details
What are your handbags made from?
Our handbags are crafted from high quality leather, designed to combine durability with a refined look.
Are your handbags long lasting?
Yes, each handbag is made with attention to detail and strong materials to ensure long term use.
Will the color match the photos?
We aim to display colors as accurately as possible, though slight differences may occur due to lighting and screen settings.
Returns & Support
Can I return my order?
Returns are accepted within the allowed return period as long as the item is unused and in original condition.
What if my item arrives damaged?
If your item arrives damaged, contact us with your order number and photos so we can resolve the issue quickly.
Payments & Security
What payment methods do you accept?
We accept secure payments through all major checkout options available on Shopify.
Is my payment information safe?
Yes, all transactions are encrypted and securely processed.
Care Guide
How should I care for my handbag?
Keep your handbag in a dry place and avoid direct sunlight. Store it properly when not in use.
How do I clean it?
Use a soft cloth to gently wipe the surface. Avoid using harsh chemicals.